Initial Settings: Customizing Incident Details
Customize items for incident details.
Instructions
Settings Screen
From the hamburger menu on the Global Navigation Bar, click on [Settings].
Click the "Incident Details Settings" and open the settings screen.
Adding Option Items
Click the "+ Add Item."
Items regarding incident details may be chosen from 5 categories.
| Item Name | Details |
|---|---|
| Single-Line Text | Single-Line Text Area |
| Multi-Line Text | Multi-Line Text Area |
| Radio Button | Choose one from multiple options |
| Checkbox | Choose multiple items from multiple options |
| List | Choose one from multiple pull down |
Creating and Editing Items
Enter "Item Name" and "API Parameter Name" when creating each item.
| Item name | Detail |
|---|---|
| Item Name | Displayed item name |
| API parameter name | API identifier |
If the type is "Radio Button," "Checkbox," or "List," choose option.
| Item name | Detail |
|---|---|
| Order | Change choice order (Drag icon) |
| Choice name | Displayed choice name |
| API String | API identifier |
| Delete | Delete choice |
Change Item Order
Click "Reorder Items" on the settings screen.
It will move to change order screen, so drag the "order" icon and click "save" to reflect the detail.
Caution when updating/deleting item/choice
Once you change/delete an item/choice, the change will be applied for all incidents, including those in the past. Deleted items cannot be recovered, so please take caution.
Error Message
Validation does not match
If details entered for each box does not meet the validation rule, an error message will show up.