Terms
There are specific terms used within our service.
List of Terms
Organization
Unit for each subdomain that manages the user and the incident.
Domain
The part after @ on user's registered email address.
User
Person who can sign in and use Reactio.
Project
A group of users divided according to their task and job within an organization (Freely moved around depending on the structure of the organization)
. Example of Groups
- Divisions: the First Marketing Division, the Second Marketing Division, Development, Planning, Distribution
- Roles:Infrastructure Team, App Team, Support Team
- Services: xx Website Management, xx Game Administration, xx System Management
Project Assignment
Linking related users in each project
Project Authority
Range of operation permitted in a project
Guest
User that is not assigned to a project but has been assigned to deal the incident
API
RESTful API for creating and obtaining the resource of the Reactio's function such as "Incident", "Simultaneous Notification", and "Timeline Messages" using external tool and original program
Webhook
Feature regarding the resources of several of Reactio's features ("Incident", "Timeline Topic", "Timeline Messages" "Simultaneous Notification"), that allows for the actions executed via PC browser screens, mobile browser screens and API requests to be sent to external URLs.
Incident
Issue needs to be solved in target project
Timeline
User's messages or a list of notices from the system for each incident
Message
Words registered to the timeline
Topic
System that groups details in the timeline to make referencing easier
Status
Classifying condition of the incident
Conductor
Someone who leads the incident to a solution
Simultaneous Notification
Feature that notifies multiple people simultaneously of Incident occurrence/condition to Project Contacts and/or Guests via designated methods.
im.kayac
Web service that provides number of API for notification